Effective date: August 27, 2026
AO Backflow & Fire ("AO," "we," "us" or "our") respects your privacy. This policy explains how information is handled when you visit aobackflowandfire.com, contact us or request service through the website.
Information we collect
When you submit the contact form, you may provide your name, email address, phone number, requested service and message. If you contact us by phone or email, we receive the information you choose to share. Our hosting and embedded-service providers may also process basic technical information such as IP address, browser type, device type, requested pages and timestamps for security and service delivery.
How we use information
We use information to respond to requests, schedule and provide services, prepare estimates, communicate about work, understand website usage, maintain website security, troubleshoot the site and meet legal or regulatory obligations. We do not sell personal information.
Website service providers
The website is hosted on Vercel. Contact-form submissions are processed by FormSubmit and forwarded to AO. The contact page includes an embedded Google Map. These providers may process information under their own terms and privacy policies.
Analytics and cookies
AO uses Vercel Web Analytics to understand aggregate page views, referrers, approximate location, device type, operating system and browser information. Vercel states that Web Analytics stores anonymized data and does not use cookies for this feature. AO does not use this website analytics setup for cross-site advertising. Embedded services, including Google Maps and FormSubmit, may use their own cookies or similar technologies.
Sharing and retention
We may share information with providers that help us operate the website or deliver requested services, or when required to comply with law, protect safety or enforce our rights. We retain information only as long as reasonably needed for the purpose for which it was collected, business records and applicable legal requirements.
Your choices
You may contact us to ask about, correct or request deletion of personal information we hold, subject to legal and recordkeeping obligations. You can contact AO directly by phone or email instead of using the website form. Browser settings can be used to control cookies.
Security and children
We use reasonable administrative and technical safeguards, but no online transmission or storage method can be guaranteed completely secure. This business website is not directed to children under 13, and we do not knowingly collect their personal information through it.
Changes and contact
We may revise this policy as the website and our practices change. The effective date above shows the latest revision. For privacy questions, call (720) 366-2273 or email justin@aobackflowandfire.com.